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1.0

This is the worst website I have seen in my life . Initially they said if I am not satisfied with the answer I will get my money back.

But it was not happened , they took $60 and gave very poor unrelated answer and when I asked for refund they rejected my request , I am very very disappointed, I donโ€™t even suggest to anyone one to use this website . Please keep away from the study pool

Reason of review: Problems with payment.

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Jared_DePalma

Hello there, Iโ€™m Amber from Studypool. Iโ€™m in charge of Customer Success.We apologize for the frustration you might have experienced on our platform.

To clarify the inconvenience you posted, let me explain things further.When posting a question on Studypool, you get a tutor recommendation whilst having the option of selecting a tutor yourself.Unfortunately, we do not grant refunds once a tutor has been assigned, if the tutor has worked on a question. The tutor deserves the funds to be transferred if they actually worked on your question. If you go through, https://www.studypool.com/refundpolicy, you will find some reasons why we wonโ€™t grant refunds.Next time, if you are not satisfied with a tutorโ€™s work, you must file a Withdrawal Appeal.

You can appeal after the question's delivery time has elapsed with as much evidence as possible on the question's page conversation board.Although our investigations are thorough, if you give us your username and question link we can investigate further and explain why a certain decision was made.Feel free to send this to me at amber@studypool.com. Looking forward to hearing back from you,Amber S.Studypool Customer Success

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