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5 comments

I must admit that studypool surprisingly banned my tutor account on the grounds that the one student I had written his assignments had committed fraud.It is sad that the company continue to punish innocent tutors with the sole aim of retaining their hard earned money.

After weeks of sleepless nights and very busy days, the company suddenly banned my account and failed to release my hard earned cash. It is embarrassing that the company can punish a tutor for the wrongs done by the student. perhaps the company is after the tutor's money and not about ensuring sanity.

I am still bitter for I felt used and dumped by the company I had so much hope in.May the company come clean and stop its fraudulent actions of banning the tutors with the sole aim of benefiting from its money (bonmoen10@gmail.com) user name: bonmoen

Review about: Studypool Website.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $250.

Preferred solution: Full refund.

I liked: Unfair ban hurt me.

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Anonymous
#1281657

They did the same to.my account. My account was doing very well then they alleged that my transactions were fraudulent

AmberK
Albany, New York, United States #1272844
Studypool Verified Representative

Hello, my name is Amber and I am in charge of Customer Success at Studypool.

If an account gets banned, it was because it was associated with fraud or suspicious activities. Also, if you are a tutor and you're not doing so great on the site, the account will get banned for poor quality.

If you believe that your account is not linked to any of these issues, please feel free to contact me at amber@studypool.com with your username and a brief description of the case.

Looking forward to answer any doubts,

Amber S.

Studypool Customer Success

bonmoen
to AmberK Nairobi, Nairobi, Kenya #1272854

I was never involved in any fraud and my account was banned for no apparent reason. The customer satisfaction was higher than what would necessitate a ban. (Username is bonmoen) please confirm

Anonymous
to bonmoen #1346246

hi. did they give you your account back after they banned it for no reason. They just banned me for a mistake i know nothing about

Anonymous
to AmberK Nairobi, Nairobi, Kenya #1273651

You haven't respondent to my emails yet you requested me for the proof that you actually banned my account on the baseless grounds in order to siphon my hard earned cash

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