I have contact studypool support through the chat in order to figure out why they were charging commission from my tips. They replied that tips are 100% the tutors.
However, I showed them mathematically that they had taken 30% out of my tips as well. And they said they would escalate it and I'd get an answer through chat. I've contacted them a few more times since then, and they stopped reading my messages. They also already sent my payment but didn't include the part of the tip they took out, and they also increased my payout threshold to $50 instead of $15.
I just want to talk to someone about getting the full amount of my tip, and about the threshold increase, and about ensuring that commission isn't charged from my tips in the future. But they won't cooperate.
Product or Service Mentioned: Studypool Customer Care.
Reason of review: Poor customer service.