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Studypool - Where's my refund?

The question answers was submitted late. I asked for a refunf not a credit on the account. Now im fighting to get my money back. No one seems to be able to "escalate" it to the right person.....go figure.
1.6
Details
Billing Practices
Customer service
Price Affordability
Reliability
Staff
Value for money
Website
#1076777
Studypool - Refuse to pay their tutors
Over 6 months ago I was promised that a new tutor bonus of $20 would be rewarded to my account. After at least six tries at getting them to fix this issue, I get ignored or told a lie like "oh, it'll be fixed within the week." All I want is to get my money and break...
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Anonymous
Jay

Studypool will rip you off and steal from you! They will be shut down one day for fraudulent practices

AmberK
AmberK
Studypool Verified Representative

Hi, Im Amber from Studypool. I am in charge of Customer Success. I am sorry for any inconveniences you may have encountered on our site. Can you please provide your user detai...

2.4
#1066682
What I see here is a lot of people with poor grammar who can't even spell complaining that studypool is a terrible place to try to make money. I have never paid for assignments but I will say that some of the student reviews here are absolutely unfounded. What usually...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad youve had a good experience on our site. Everyday we strive for greatness on our site an...

4.3
I didn't like
  • Long response times on staff occasionally
  • And can take a while to get paid
#1066236
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Studypool - Liars and scammers and wont refund a measly $16

I was suppose to have help on a document and there so called tutor plagiarized everything and i paid for it. When the 91% match rate showed up all there *** intercom ppl say is. Oh im sorry and stop responding. Chuck, amy, jose and 3 others its like they get money and scram its fake theres no number nothing. Its a scam
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website
#1063509
I was told about this service through word of mouth and i trusted them and they let me down completely and i feel like they are cheating me completely and their prices jumps across the board each time no set prices. When i purchase papers i am being told that their...
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AmberK
AmberK
Studypool Verified Representative

Hello there, I’m Amber from Studypool. I’m in charge of Customer Success. We apologize for the frustration you might have experienced on our platform. To clarify the inconveni...

#1061644
Just got suspended for "overdue assignments" even though I have absolute proof in my assignment history that I have turned in all 5 of the questions I have worked on. Absolutely no way that any assignment was overdue, especially since I hadn't even bid on anything in a...
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AmberK
AmberK
Studypool Verified Representative

Hi, I’m Amber from Studypool. I am in charge of Customer Success. I am sorry for any inconveniences you may have encountered on our site. For better insight, I will explain ho...

#1060330

I have been tutoring at studypool for around 5 months now and done quite a few Homeworks for other students; Some students have requested withdrawals for almost no reason since they want to take the work done and avoid paying or they did not provide any type of...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

5.0
I liked
  • Fast payments
#1053919

RIGGED WASTE OF MONEY I earned approximately $60 through tutoring at Studypool. But as I tried to withdraw the funds, I was told that the money has been withheld due to suspicious activity! This is strange given the fact that I have received the "Recommended by...
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AmberK
AmberK
Studypool Verified Representative

Hello I’m Amber, I’m in charge of Customer Success at Studypool. We apologize for the inconveniences you might have had using our platform. Studypool always pays its tutors fo...

1.0
I didn't like
  • Whole thing was just a huge disappointment
  • Scam and rigged
  • Are a scam
#1051610
I am always overwhelmed by a number of things I need to do. I work a full 9-hour shift, study at university at night and have to often take my child with me everywhere I go. Studypool provides me with the best tutors available, so I can catch up with my homework in a...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

4.2
I liked
  • It was pretty smooth
#1049469

I had a final biology assignment which I had forgotten I had; it was due the next day! I was panicking since this was a really important part of my score, I was texting with a classmate, and she suggested me to try Studypool! I wasn't really convinced since I've never...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

4.4
I liked
  • Easy
  • Fast payments
  • Quality
#1049296