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I have contact studypool support through the chat in order to figure out why they were charging commission from my tips. They replied that tips are 100% the tutors. However, I showed them mathematically that they had taken 30% out of my tips as well. And they said they...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

AmberK
AmberK
Studypool Verified Representative

Hello, Hello, my name is Amber and I am in charge of Customer Success at Studypool.I am sorry for this regrettable experience on out site. It seems there was confusion about i...

#1027486
Signed up to be a tutor on studypool. Never answered a question, never received payment for work not done. There is no way to delete my profile from studypool. One can disable one's account, but studypool is forever. Digital footprint. I contacted their legal...
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Anonymous
Anonymous

I was able to disable my account under my billing and card information

Anonymous
Anonymous

I'm not sure if you're still following this, but could you please tell me how you disabled your account - even if it's not a full deletion? I am in full agreement that they ar...

1.0
I didn't like
  • No way to delete account
#1014394
i pay for some answers, but these answers are totally incorrect. Fine, that's not studypool's fault. So i immediately request for refund. They asked me to wait and they would look into it. Fine! I wait. But more than 3 months past, they are still investing. Studypool,...
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AmberK
AmberK
Studypool Verified Representative

Hello there, I’m Amber from Studypool. I’m in charge of Customer Success. We apologize for the frustration you might have experienced on our platform. If you go through, https...

1.4
#1014088

Short Review on September 06, 2016

Studypool
#914261
When the product is bad and you ask for a refund they give you the run around and poor service!
Comment
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Studypool Website Review

Studypool
#911129
1.1
Details
Absolutely a scam. The tutors provide wrong answers. The website layout is setup in such a way that the review button is placed above the withdraw question button. If you leave a bad review, you are automatically charged for the WRONG solution. Their customer support provides you with empty promises and basically cut and paste automated responses. Please avoid this website like the plague.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website

Short Review on August 22, 2016

Studypool
#905085
1.0
Details
For two months now Studypool has not refunded $20 overpayment that they agree should be refunded. I have sent regular messages that are being escalated to "the team" with absolutely no results.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website

Studypool Website Review

Studypool
#896816
This was my first and will be my last time using this service. The homework was not right, not even close . Having many emails explaining why I feel I need a full refund and providing the company with all the information they requested I still don't have a refund!!!! This site is ridiculous should be a shame for taking people's money and not providing the services they claim too!!!!!
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I have worked with the company for over 5 years now, and it is legit. Those spoiling its name should explain their motive. Those saying that they were never paid, i guess they messed with clients. It's obvious, just like in any other company, you mess the company, and...
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Anonymous
Anonymous

You can tell he works for them because the only thing they ever do is copy and paste answers. They never actually say anything, and it's pretty obvious that none of the people...

AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

4.9
#1010059
Do not become a tutor for studypool, they will take your earnings and stop responding to you. If you've noticed in the comments of the complaints, there someone who is named Amber. This is part of the whole illusion studypool creates to seem as if it is a legitimate...
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kimberhbj
kimberhbj

100% agree

Anonymous
Anonymous

Am a tutor and in the past one month they took more than 600 dollars claiming student fraud.. Studypool is a *** site

I liked
  • I feel it is a cheat
I didn't like
  • Companys unethical practices and cheating
  • Are a scam
  • Are fraud
#1005750
You're suppose to get 10$ in credits when you sign up but I never got any, and they say if you refer a friend you'll get 10$ to use but I referred a friend and they entered the code and signed up but I didn't get 10$ in credits, I tried this with a couple different...
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AmberK
AmberK
Studypool Verified Representative

Hello I’m Amber, I’m in charge of Customer Success at Studypool. We apologize for the inconveniences you might have had using our platform.Whenever you refer someone by using ...

#1003207
I must admit that studypool surprisingly banned my tutor account on the grounds that the one student I had written his assignments had committed fraud. It is sad that the company continue to punish innocent tutors with the sole aim of retaining their hard earned money....
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Anonymous
Anonymous

They did the same to.my account. My account was doing very well then they alleged that my transactions were fraudulent

AmberK
AmberK
Studypool Verified Representative

Hello, my name is Amber and I am in charge of Customer Success at Studypool.If an account gets banned, it was because it was associated with fraud or suspicious activities. Al...

1.2
I liked
  • Unfair ban hurt me
#990874
i am tutor, after selling my notes and doing assignments, i cant withdraw. reason, they suspect fraud and i have not been involved in any kind of fraud. these admns are thugs and would not recommend any one to sell or write on this site. and they don't even respond...
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AmberK
AmberK
Studypool Verified Representative

Hello I’m Amber, I’m in charge of Customer Success at Studypool. We apologize for the inconveniences you might have had using our platform. Studypool always pays its tutors fo...

1.0
I didn't like
  • Stealing money
#985659
First off, I do want to say that Studypool did pay me. I did not get the "Payment not sent for investigation" or the other problems people had. The problem though is that you have to make $50 before you can withdraw your money. It took me 6 months of trying to win bids...
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Anonymous
Anonymous

I don't know why this got voted down so many times, this guy is being perfectly honest. Questions do get asked over and over, and there are a lot of bizarre things going on, a...

Anonymous
Anonymous

scammers. run run run

2.1
#966127
Studypool is a scam. I purchased some answers to a test to verify my answers and I never received the answers. It has now been over 40 days and I still don't have my money back. There have been many emails and they always say there team is looking into it. They have...
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Anonymous
Anonymous

Hello there, I’m Amber from Studypool. I’m in charge of Customer Success. We apologize for the frustration you might have experienced on our platform. To clarify the inconveni...

1.0
#964561