Samantha H Lek

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Verified Buyer

Refund

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Studypool - Refund

Literally never signed up for this website I had never heard of it until my PayPal got billed I opened a dispute with PayPal that was a dead end. I contacted customer service for study pool at first they were so helpful and understanding asked me to send screenshot proof of PayPal closing the claim and not refunding.

Then once they said I WOULD BE REFUNDED THROUGH THEM nothing and everytime Ive followed up with them since now its their not allowed to refund I tried calling this number it said theyre not taking calls right now like huh? Im very upset and frustrated like damn I just want my 60$ back

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Loss:
$60

Preferred solution: Full refund

Ramchandra Reddy samidi S

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Verified Reviewer

BSIS Model questions & answers material

My name is Ramchandra Reddy Samidi, cell No. 408621****, mail ID : samidi.ramcreddy@***.com. When I am searching BSIS Firearms Assessment Exam study material that time Your Studypool advertisement I saw on that basis I paid $ 59.40 on 5th Augustfor One year, after that the above course material not available to me
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Cons:
  • I did not understand this this box

Preferred solution: I want that “BSIS Firearms Assessment Exam” Study material & model Queastion papers with problem solved

David K Evw

Needed help to log into account.

Called customer service number but informed number no longer in service. Unable to speak or contact anyone at Studypool.
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Loss:
$35
Pros:
  • Helpful test questions and answers
Cons:
  • No customer support

Preferred solution: Full refund

User's recommendation: Don’t purchase service

Dorcas B Mfg

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Verified Reviewer

Refund to wellsfargo -Dorcas Bolaji

To whom it may concern Kindly refund $59.40 taken from my card account no. I havent used your service for long and 'm no more a student. Thanks
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Preferred solution: Full refund

Akissi F

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Verified Buyer
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Verified Reviewer

Unauthorized payment

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Studypool - Unauthorized payment
Studypool - Unauthorized payment - Image 2
I did cancel the service and I have not use it for months. Out of nowhere I was charged 29.85 dollars
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Loss:
$30
Pros:
  • College level tutors
Cons:
  • Cant get in contact with anyone to assist me

Preferred solution: Full refund

MIHIR M Xrr

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Verified Reviewer

Problem in getting cash for sold docs

I sold my docs on the Studypool platform. My friend is also a user of studypool. he used one of his unlocks to unlock my doc in Studypool platform, but I didn't get cash for that unlock. Why I didn't get any cash for my unlocked doc? Please reply as soon as possible.
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Markia R Izw

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Verified Reviewer
| map-marker Arlington, Virginia

BANNED ACCOUNT

Hello, my account was recently banned and Im not sure why. I am confused as to what happened. I payed my tutors each time.
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kassem m Ton

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Verified Reviewer

Refund and complain

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this website is almost a fake and scaming website im really thinking of suing this website,

i had the worst experience with one tutor who has 1100 good reviews i wondered how then i found out you cant even give a bad review. and the funny part after he made me lose grades on my question and i asked for refund they refunded the money back to the website not to my card and they cut 3 dollar for service,

to be honest the worst tutoring website ever seen i need my money back as fast as possible, couldnt refund the 23 dollars back to my account credit card since it says lesst trasntion is 50 dollar for gods sake help!

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Loss:
$23
Cons:
  • If ur thinking of losing grades and money try it

Preferred solution: Full refund

User's recommendation: don't try it.

Pamela B Mcv

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Verified Reviewer

False Charges to our corporate card

Updated by user Jun 22, 2023

No we never signed up for this service and have no need for this type of company based on the work we do. We are an environmental justice not for profit

Original review Jun 21, 2023
3 erroneous charges to our corporate card in May and the charges are unauthorized. No one in our organization would have a need for these types of services
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Loss:
$400

Preferred solution: Full refund

FULLMOON F

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Verified Reviewer

خلل في تسجيل اسم المستخدم

تحية طيبة وبعد... الموضوع: خلل في تسجيل اسم المستخدم بعد التحية أود المشاركة في برنامجكم المميز وأنضم لأسرة studypool لكن واجهتني مشكلة في عملية التسجيل عند وضع اسم المستخدم حيث طلب مني تغييره وقمت بتغييره وعند إكمال الإجراءات ووضع Done يرجعني لنفس الخلل أرجو أخذ الموضوع بعين الاعتبار مع تمنياتي لكم بالتقدم والنجاح واقبلوا فائق التقدير والاحترام FULLMOON FULLMOON
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Rukayat B Jxa

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Verified Buyer
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Verified Reviewer

I was charged $59

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Studypool - I was charged $59
Studypool - I was charged $59 - Image 2
Updated by user Feb 18, 2023

Just to fill a complain do someone has to do a this

Updated by user Feb 18, 2023

Can you please refund my money, I have introduced many students to use your site like Mary adedeji, Temi and Joseph.

Updated by user Feb 18, 2023

Pls refund my money.

Updated by user Feb 18, 2023

I want my refund back, I pay for my unlocked question coupled with the fact that I graduated December. I do not need it anymore.

Updated by user Feb 18, 2023

I want my refund

Original review Feb 18, 2023
You are a criminal for deducting money from my account. And have a wrong customer service number out there
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Loss:
$59
Pros:
  • Helpful
Cons:
  • Over priced

Preferred solution: Full refund

R B student

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Verified Reviewer

Bad and worst tutor experience

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Hello, I am so angry and would like to complain on the highest level possible. This is mental harassment! The tutor was not at all responding on time, gave no time for review, gave incomplete answer, and finally was over due by two hours! Also rejected refund! Who is he to eat my money without service and there is no body to help from study pool. I really need an answer as soon as possible.
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Loss:
$40
Cons:
  • Tutor can work or not bother but he will get the money
  • Refund request is given to tutor so we will never get refund
  • Very bad experience

Preferred solution: Full refund

Elizabeth T Lho

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund and cancel

Studypool - Refund and cancel
Please I need refund because I tried to cancel it, but it kept charging me, kindly help me cancel I dont need this service
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Loss:
$40

Preferred solution: Full refund

Carter L Tvm

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Verified Reviewer

Refund for closed account

I spoke to someone in january about my card being charged for the last time due to school ending in may for me. Now we are at the end of April about end school where i will no longer need the services, and they still charge my card!! I have been trying to contact someone to just get my money back for the months i will not be using the account but have had to luck! this is bs!!
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Loss:
$30
Pros:
  • Somewhat helpful at times
Cons:
  • Cant contact a real person

Preferred solution: Full refund

User's recommendation: don’t trust this company

Mary-Ellen B

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Verified Reviewer

Request Refund

Updated by user Apr 25, 2023

PC notified me that Studypool had received my message.

Original review Apr 25, 2023
Via PissedCustomer, I sent the following message: Hello, I have not used studypool and am attempting to obtain a refund. Please help
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Loss:
$30
Pros:
  • Job possibilities
Cons:
  • Never received notification of upcoming charge

Preferred solution: Full refund

User's recommendation: Be sure you keep track of the company’s charging policy.