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I needed some urgent help with a homework which I didn't quite understand, the tutor assigned to me helped a lot and I got a good grade when I delivered the paper. Nice and helpful customer service, I didn't quite understand the website at first, however, after...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

5.0
#1048134
They charged me $11 for one tutor then another $15 for a different one. I only agreed to paying $10 to one tutor. The $15 tutor gave me my answer way later than I needed it so it was a huge waste of money. Their instructions are very unclear. I said I needed an answer...
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AmberK
AmberK
Studypool Verified Representative

Hello there, I’m Amber from Studypool. I’m in charge of Customer Success. We apologize for the frustration you might have experienced on our platform. To clarify the inconveni...

1.0
I didn't like
  • How unclear they are and charge me money without letting me know
#1045314
Studypool is AWFUL! I have had 3 experiences where the student made very strong demands that differed greatly from what their original description said (before the bid) and after I was already locked in. And 3 times where they were upset that the project was not done...
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AmberK
AmberK
Studypool Verified Representative

Hi, I’m Amber from Studypool. I am in charge of Customer Success. I am sorry for any inconveniences you may have encountered on our site. For better insight, I will explain ho...

1.0
#1042011

Studypool Tutoring Service Review

Studypool
#1023013
1.0
Details
Lost over $50 to a question that wasn't even answered. I told the tutor I needed my questions answered within one hour. He flat out refused and took my money anyway. They do not provide refunds. This site is a scam.
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Short Review on January 08, 2017

Studypool
#987491
1.0
Details
The work is highly plagarized and they fight to keep the money even when you show evidence.
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Additional Fees
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Price Affordability
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Short Review on December 20, 2016

Studypool
#976403
1.0
Details
These guys are scam. Stupool held payment when I withdraw saying its suspect fraud. I have done over 50 pages and yet it is suspected fraud! !!!!
Comment
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website

Studypool Website Review

Studypool
#926937
i paid for a solution which i was not able to view. no customer care service or online chat. feeling conned
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I have been a tutor for Studypool since December 2016. It started as a venture to make a few extra bucks and ended up being quite profitable. I was making about $100 per week mainly on advanced math and science problems. I would make withdrawals as soon as I crossed...
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andythewxman
andythewxman

It took a while, but I finally got a response from studypool. They have rectified the situation and I have received my withheld funds.

AmberK
AmberK
Studypool Verified Representative

Hello I’m Amber, I’m in charge of Customer Success at Studypool. We apologize for the inconveniences you might have had using our platform. Studypool always pays its tutors fo...

3.0
I liked
  • Work form home
  • Own schedule
  • Extra income
I didn't like
  • Stealing money
  • Unfair ban
  • Withholding payment
#1040909
So I wrote a paper for a person that was really good. I stayed up all night writing this paper. And when I turned it the student they said nothing so I thought they were satisfied. No, they filed a withdraw and got all their money back. SO stay up all night FOR...
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AmberK
AmberK
Studypool Verified Representative

Hi, I’m Amber from Studypool. I am in charge of Customer Success. I am sorry for any inconveniences you may have encountered on our site. For better insight, I will explain ho...

1.1
#1036800
I have been diligently working for the company for the past four months. On 23rd March this year, I withdrew $110 of my earnings. Basically, the money is supposed to take a maximum of three working days. Upon withdrawal, I received a message that the funds have been...
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AmberK
AmberK
Studypool Verified Representative

Hello, my name is Amber and I am in charge of Customer Success at Studypool.Did you ask customer service for help? Usually reaching out about a payment not reaching you is Pay...

3.9
#1031343
I had totally forgotten to do some work for one of my classes because I was between jobs for a couple days and I didnt really have time to sit down and cram. One of my friends insisted that I asked a tutor on studypool but I really did not want to. But she insisted so...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

4.1
I liked
  • Nice staff
#1030465
I posted my question and the tutor said hello and proceeded to answer my assignemtn. He delivered in the deadline i posted. I got a little confused on how to pay, but i figured it out. It seems you give a down payment first. Overall, the answer was good, had a few...
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AmberK
AmberK
Studypool Verified Representative

Hello my name is Amber from Studypool. I am in charge of Customer Happiness. I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site a...

4.0
I liked
  • Fast service
  • Fast payments
#1029733
This company is very poorly managed for a variety of reasons; the students are not held to any kind of standard of communication. So far as I've noticed, the "professionals" who handle disputes are probably not very bright, because most of them don't understand the...
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1.1
I liked
  • How easy it made the decision to go back to mturk
I didn't like
  • Whole thing was just a huge disappointment
  • Employees are useless
  • Companys unethical practices and cheating
#1025646
I posted a question on Studypool and after 48 hours received an email from studypool that they did not have any tutors submit a response to assist me. It would seem obvious that a refund is therefore in order since no product or service was provided to me. I have...
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AmberK
AmberK
Studypool Verified Representative

Hello there, I’m Amber from Studypool. I’m in charge of Customer Success. We apologize for the frustration you might have experienced on our platform. To clarify the inconveni...

1.0
I didn't like
  • Getting no service for my payment
#1016440