SHAKIRA R Gey

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Verified Reviewer

I want to know how long it will take for my dics to get approved?

I submitted my notes 3 weeks ago, and it's still not approve, I just want to know what's going on?and how long it will take to get an approval?
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Preferred solution: Let the company propose a solution

Joyce T Vbx

Answer not given, I need a refund

I saw a an answer to a question which I paid for but then then when I unlocked the answer there was nothing related to the questions, how can I get a refund?
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Loss:
$60

Preferred solution: Full refund

Olufisayo A

Subscription

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Studypool provided a non-working phone number so as not to be able to reach anyone. Attempt to speak with someone unsuccessful
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Loss:
$59

Preferred solution: Full refund

User's recommendation: Be careful using this company

Sammy L Lzv

Can I cancel this account I just created

I created this account because I was looking for some help with my assignments but it was not there only different questions that I was not looking for was there. Can I cancel and have my refund please
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Loss:
$20

Preferred solution: Full refund

Anonymous
map-marker Jersey City, New Jersey

Refund request

Hi: This is Sicheng He. I am and I used was Study pool annually membership. I used subscribed annually membership for one year since 9/9/2020, and I decided not subscribe in 9/9/2021 since I have graduated from NYU. But I just noticed I was charged by the auto-subscribed system. But I do not use any of it this year and I have no need to be the membership. Based on my situation and my willing, could you help me to refund the charge to my credit/debit card account which you can see in Study Pool? Please let me know and deal with the issue for me as soon as possible. I am really appreciate for your help! Sincerely, Sicheng He
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Anonymous
map-marker Tujunga, California

Hello. Still waiting for someone to connect with me in order to refund the money taken from my account. Please do it asap. Thank you.

Hello. Still waiting for someone to connect with me in order to refund the money taken from my account. Please do it asap. Thank you.
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KARLHEINRICHMARX O

APPEAL FOR REFUND REQUEST

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It's 3 a.m. in our country yesterday and 1 of my old student invited me to answer a question. It's a final exam with 35 items within an hour. I answered the questions on time and finish it almost 4 A.M. here in our country. Yet today, the student requested for refund and blocked me in studypool. I think that the refund should not be accepted since I've done my part and I delivered the answers on time. Studypool should not be always with the student because there are tutors that are working honestly and they're affected because of this policy. I hope that I would get my payment for this task.
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Loss:
$200

Preferred solution: I would like to get my payment for the task.

User's recommendation: NOT RECOMMEDED

ANA B Puh

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Verified Reviewer
| map-marker Harwood Heights, Illinois

Request to delete my studypool account

I finished my degree and I would like to cancel my subscription with your company. Please don't charge anymore the $19.95 to the Associated Bank credit card. The service was very good, I'm so happy to be part of the service. Thank you very much.
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User's recommendation: Yes.

Bri C Xve

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Verified Reviewer

For Some Reason They Couldn’t Understand My Issue

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Studypool - For Some Reason They Couldn’t Understand My Issue
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Soo I finished the application process , and was accepted. I was answering the three questions they give us so that I could earn my tutor badges to rank higher and get more student questions.

I finished one, and began the second one. My wifi went out and I had to restart my computer. My issue was that now that I have logged back into my account, I was prompted to submit an application as if I hadn't already been accepted ? I took screenshots (video and photo) for predicaments such as these as proof to backup what I was explaining.

I had my answer to my first question saved on Microsoft, so that wasnt a problem as I couldve just re-uploaded it. I reached out on their Instagram, no reply, I reached out on the text they sent me when I was approved, no reply. I couldnt find out any other way of how to contact them, so I submitted a second application LITERALLY explaining that I was only submitting a second application to be able to get some technical help from them(I put in my e-mail and everything). That application got rejected of course, and I noticed they gave me an e-mail !

I was so happy that I reached out them to explain. I told them exactly what my issue was and all they said was well your application was rejected so your account is banned or your application has been rejected sorry.

This was probably the most frustrating customer experience Ive ever had. I explained to them I had been approved the first time ; it felt as though I was talking to a brick wall , no offense.

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Cons:
  • Does not solve issue
  • Poor customer service
  • Hard to reach

Preferred solution: Let the company propose a solution

User's recommendation: Make sure your wifi doesn’t go out or you’ll be banned if you reapply even if it is just to ask for help.

Starla H Ibh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges

Hello yes i have two charges on my debit card and i did not authorize these charges. The dates of transactions were 4/6/21 and 4/16/21 both for the amount of 19.95. The card ending in 6563. I appreciate your time with matter Starla Hoppel
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Loss:
$40

Preferred solution: Full refund

Asleydi G

Cancellation account

No satisfy I need cancellation. Please don't take the money aut with out authority. Please call to solve the problem
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Loss:
$20
Pros:
  • Unknown
Cons:
  • Cheating

Preferred solution: Full refund

Rona B Mqe

Unable to cancel account/ charges

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Tried setting up an account with Studypool only to get stuck at finalize account. However I tried to provide the required info (4 of 4 pages), it would just go back to page 1 and the cycle continues. Since it was so closed to finals, got busy and had forgotten about the account set up. Meanwhile, I have been charged for 2 months and at this point, cant find a way of canceling the account. I tried accessing the account only to end up requesting a password reset as I never have accessed since. Engine searches will tell you that Studypool doesnt provide any refund. This is the biggest scam ever.
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Loss:
$40
Pros:
  • Supposedly tutors are great
Cons:
  • Whole thing was just a huge disappointment

Preferred solution: Full refund

User's recommendation: Don’t fall for this

Anonymous
map-marker Findlay, Ohio

Charging me again

I want know why they telling me to resubscribe to view an answer to a question when I have already paid almost $20 on the 24th last month ?! This doesnt make sense and can someone pls call me and clarify things to me ?
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Shannon B Fqu

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Verified Reviewer

No Answer

Im trying to reach someone because I accidentally signed up as a student instead of a tutor, and I dont know how to switch my account.
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Preferred solution: I need to switch my account to being a tutor instead of a student.

Grace C Qfp

Canceling membership

My name is Grace Carmichael and I am wanting to cancel my membership but there is no history of my email and I cannot login to be able to cancel my membership, but I am still getting charged on my card
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Preferred solution: Full refund

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